Manuale injection and infinite "acquiring" status with openLab cds

Hello to everybody.

I have an HPLC 1260 infinity II with openLab CDS, with manual injector.

Unfortunately, it happens to me that at the end of the runtime of an injection, the instrument goes to the "idle" status but the injection file stays in the "acquiring" status for an infinite time, without ever going to the "completed" status. Thus the only way I have to do another injection is the "aborted" function but in this way, the file for data analysis is not generated. Please help me to solve this? I am going through the manuals now but I can't figure it out....

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nadjan 3 months ago in reply to Loren86 +1

Thanks a lot for all the screenshots. This really helped. I managed to get to the same state as you. In my case, I switched too fast back to Load. Hence, I recommend the following. Check the flow of…

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0 Loren86 3 months ago

Hi and thank you for your Quick respinse.
I confirm that method settings are correct...
- 4UC5ZUGIE0AE.png-70x70x2.png
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0 nadjan 3 months ago in reply to Loren86

Hi, could you please share the screenshots of the method on the pump? How do you operate the manual injector, when do you turn it to inject and when to load? Did this method work before or did you do it for the first time? What is the sequence of your actions when you start the run?

The problem seems to have a solution either in the method or SW operation. The more information you share the higher the chances to find the weak spot.
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0 nadjan 3 months ago in reply to Loren86

Hi, could you please share the screenshots of the method on the pump? How do you operate the manual injector, when do you turn it to inject and when to load? Did this method work before or did you do it for the first time? What is the sequence of your actions when you start the run?

The problem seems to have a solution either in the method or SW operation. The more information you share the higher the chances to find the weak spot.
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