We have 1100 HPLC System on which ChemStation Version B.04.02 sp1(208) was running with Window XP. Recently, We had server update and ChemStation Version B.04.02sp1(208) stopped working. We installed ChemStation version B.04.03 with window 7 on same system with appropriate Jet Direct Card but still all icons of ChemStation version B.04.03 are grey. It look like there is some communication issue between PC and instrument. How do I know what I am missing and How to correct this issue?
I will appreciate any suggestion to sort out this?