we are facing repeated communication errors with empower3 SR4FR3

There have been a few calls lately where the computer can no longer see the rest of the LC stack in Empower after disconnecting the Instant Pilot. The access point module (normally the  detector) still shows up, but the customers have reported they need to plug in the instant pilot to see the rest of the stack in Empower.  

There was a recent service note that recommends not hot-plugging the Instant Pilot.  This would help avoid the issue.

2 possible solutions if this happens:

1) One customer reported back that doing a forced cold start fixed this issue... (see the user manual for instructions)

2) Another reported that deleting the Empower instsrv.dat fixed the issue.

There have been a few calls lately where the computer can no longer see the rest of the LC stack in Empower after disconnecting the Instant Pilot. The access point module (normally the  detector) still shows up, but the customers have reported they need to plug in the instant pilot to see the rest of the stack in Empower.  

There was a recent service note that recommends not hot-plugging the Instant Pilot.  This would help avoid the issue.

2 possible solutions if this happens:

1) One customer reported back that doing a forced cold start fixed this issue... (see the user manual for instructions)

2) Another reported that deleting the Empower instsrv.dat fixed the issue.