g1367a autosamplre needle lock fail

Question

We suddenly lost power during sample injection, when the power back, the autosampler got needle lock fail error message and fail to go back to needle seat, anybody could help? we did a cold start but not work.

karine · Answer

hello you can start again a cold start. You can try this process : 
 In the user interface perform a &ldquo;Sample Transport Self Alignment&rdquo;. In the Agilent Lab Monitor & Diagnostic Software the "Sample Transport Self Alignment" can be found under the "Calibration" icon

you can try this complete cold cold start 
 
 Unfortunately if problem persists a repair will be required