Good morning,
During an analysis on a GC (7890B) - MS (5977A), the following error appeared for the first time:
scil_DataP2()-ERR_SC_DATREAD_HDR
What could it be?
Thank you.
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Good morning,
During an analysis on a GC (7890B) - MS (5977A), the following error appeared for the first time:
scil_DataP2()-ERR_SC_DATREAD_HDR
What could it be?
Thank you.
Thank you very much for the answer.
The first thing I did after the error appeared was to continue the sequence that had stopped. It finished without problem.
Because I had contacted the Agilent Spanish customer service about this issue, they contacted me by phone and said not to do anything after I explained what I had done and that the system was working. Before that, they had suggested to do a fimware update. It is something we cannot do because the computer is not connected to the internet for at least 4 years.
We have a preventive maintenance scheduled in November and I will talk about this to the service engineer.
Thanks again.
Thank you very much for the answer.
The first thing I did after the error appeared was to continue the sequence that had stopped. It finished without problem.
Because I had contacted the Agilent Spanish customer service about this issue, they contacted me by phone and said not to do anything after I explained what I had done and that the system was working. Before that, they had suggested to do a fimware update. It is something we cannot do because the computer is not connected to the internet for at least 4 years.
We have a preventive maintenance scheduled in November and I will talk about this to the service engineer.
Thanks again.