Error: scil_DataP2()-ERR_SC_DATREAD_HDR

Good morning,

During an analysis on a GC (7890B) - MS (5977A), the following error appeared for the first time:

scil_DataP2()-ERR_SC_DATREAD_HDR

What could it be?

Thank you.

Parents
  • Thank you very much for the answer.

    The first thing I did after the error appeared was to continue the sequence that had stopped. It finished without problem.

    Because I had contacted the Agilent Spanish customer service about this issue, they contacted me by phone and said not to do anything after I explained what I had done and that the system was working. Before that, they had suggested to do a fimware update. It is something we cannot do because the computer is not connected to the internet for at least 4 years.

    We have a preventive maintenance scheduled in November and I will talk about this to the service engineer.

    Thanks again.

Reply
  • Thank you very much for the answer.

    The first thing I did after the error appeared was to continue the sequence that had stopped. It finished without problem.

    Because I had contacted the Agilent Spanish customer service about this issue, they contacted me by phone and said not to do anything after I explained what I had done and that the system was working. Before that, they had suggested to do a fimware update. It is something we cannot do because the computer is not connected to the internet for at least 4 years.

    We have a preventive maintenance scheduled in November and I will talk about this to the service engineer.

    Thanks again.

Children
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