hello Agilent community,
we have been using 7683B GC with 5975C MSD detector. The instrument shows pump down error , what could be the possible troubleshooting for the same?
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hello Agilent community,
we have been using 7683B GC with 5975C MSD detector. The instrument shows pump down error , what could be the possible troubleshooting for the same?
Hi parth_iitk,
The screen shot shows a pump down status, not an error, Is it staying in this status and not progressing to not ready? In the software there is a tune and vacuum control window where you can check the turbo speed or diffusion pump status, what does it say there?
Regards
James
Was this after turning on the power switch? That message is normal. Are the MS temps at setpoint?
Hi
Check vaccum status in software.
Load any method then see this message gone or not.
You have to do autotune after that.
hi James,
thank you for replying.
the instrument after switching on shows pump down status and remain in this status.
and yes it is not progressing to not ready status
Do you hear the turbo pump kicking in? If you select 'pump down' in the software, does anything popup there?