GC-MS/MS instrument control error -software

Hello scunha,

does the problem still exist?

It is not so easy to solve, maybe a new ACQ installation would be the final solution.

Because the secure.mac macro is actually in "C:\GCMS\Msexe" & not in "c:\Program Files\Agilent\..."
For a new installation please use the standard paths (c:\GCMS\...)

regards, M.

Thank you for your email.

Em seg., 14 de set. de 2020 às 15:37, mhardacker <agilent-x@jiveon.com>

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Re: GC-MS/MS instrument control error -software

 

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Hello scunha,

I am not quite sure: is the problem solved?

regards, M.

Hi,

yes, I installed again in disc c the mass hunter after a reboot all the

system.

Kind regards,

Sara

Em qua., 16 de set. de 2020 às 16:59, mhardacker <agilent-x@jiveon.com>

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Hello Sara,

Thanks for info & well done with the solution.

a tip for the future, which i also recommend to our customers:
Lab PCs are complex Windows installations & errors can quickly occur (e.g. hard disk crash, etc.).
Every Lab PC should be backed up with an image (a kind of full backup).

We recommend our customers Paragon Hard Disk Manager, at least version 14, this also works with Windows 10.

regards, M

Hello Sara,

If the case is solved then it would be great to close this case with "Correct Answer":

regards, M.

Hello Sara,

If the case is solved then it would be great to close this case with "Correct Answer":

regards, M.