I have a display on my Agilent XFp Seahorse analyzer that says: Access to 'C:\ProgramData\Seahorse BIioscience.Inc\Seahorse Wave\Data\intrumentConfiguration.xml'is denied. Can anyone please advise or assist resolve this problem?

I also can not see the Temperature reading nor can I press play to open the set-up page

  • Dear Courtney,


    Thank you for your commitment to resolving my problem. I wish to inform you that a technician from your sister company (Chemetrix) visited our facility and promptly resolved the issue. Apparently, we were denied Acces rights as admins to the instrument after a local network configuration. The instrument is now working as normal.

    Once again, thank you for the effort.

    Best regards,



  • Hi Brian,


    I am glad to hear your problem was resolved so quickly!  


    Cause of issue: Local network configuration causing administration access rights to be denied.


    Please don't hesitate to reach out again if you have any future questions!

    Thank you,


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