I have a display on my Agilent XFp Seahorse analyzer that says: Access to 'C:\ProgramData\Seahorse BIioscience.Inc\Seahorse Wave\Data\intrumentConfiguration.xml'is denied. Can anyone please advise or assist resolve this problem?

I also can not see the Temperature reading nor can I press play to open the set-up page

Parents
  • Dear Courtney,

     

    Thank you for your commitment to resolving my problem. I wish to inform you that a technician from your sister company (Chemetrix) visited our facility and promptly resolved the issue. Apparently, we were denied Acces rights as admins to the instrument after a local network configuration. The instrument is now working as normal.

    Once again, thank you for the effort.

    Best regards,

     

    Brian

  • Hi Brian,

     

    I am glad to hear your problem was resolved so quickly!  

     

    Cause of issue: Local network configuration causing administration access rights to be denied.

     

    Please don't hesitate to reach out again if you have any future questions!


    Thank you,


    Courtney 

Reply Children
No Data
Was this helpful?