I also can not see the Temperature reading nor can I press play to open the set-up page
I also can not see the Temperature reading nor can I press play to open the set-up page
Dear Courtney,
Thank you for your commitment to resolving my problem. I wish to inform you that a technician from your sister company (Chemetrix) visited our facility and promptly resolved the issue. Apparently, we were denied Acces rights as admins to the instrument after a local network configuration. The instrument is now working as normal.
Once again, thank you for the effort.
Best regards,
Brian
Hi Brian,
I am glad to hear your problem was resolved so quickly!
Cause of issue: Local network configuration causing administration access rights to be denied.
Please don't hesitate to reach out again if you have any future questions!
Thank you,
Courtney
Hi Brian,
I am glad to hear your problem was resolved so quickly!
Cause of issue: Local network configuration causing administration access rights to be denied.
Please don't hesitate to reach out again if you have any future questions!
Thank you,
Courtney