I have a display on my Agilent XFp Seahorse analyzer that says: Access to 'C:\ProgramData\Seahorse BIioscience.Inc\Seahorse Wave\Data\intrumentConfiguration.xml'is denied. Can anyone please advise or assist resolve this problem?

Hi Courtney,

Thank you very much for the prompt reply! Let me follow your advise and send the details. 

Thank you .

 Brian

Hi BMS,

Thank you for your question.  Can you please send a screenshot of the error to cellanalysis.support@agilent.com along with your diagnostic files so we can see what might be going on?  To access the diagnostic files, from the home screen, select "help", then send system files.  Save those files to a USB, and send to this email and we would be happy to take a look for you!

Thank you,

Courtney

Dear Courtney,

Thank you for your commitment to resolving my problem. I wish to inform you that a technician from your sister company (Chemetrix) visited our facility and promptly resolved the issue. Apparently, we were denied Acces rights as admins to the instrument after a local network configuration. The instrument is now working as normal.

Once again, thank you for the effort.

Best regards,

Brian

Hi Brian,

Thank you for speaking to us via email.  After doing additional troubleshooting, the instrument needs to be evaluated and repaired as there seems to be a hardware issue.

Thank you!

Courtney 

Hi Brian,

I am glad to hear your problem was resolved so quickly!  

Cause of issue: Local network configuration causing administration access rights to be denied.

Please don't hesitate to reach out again if you have any future questions!

Thank you,

Courtney