ICP-MS 7700X abrupt shutdown.

ICP-MS 7700X plasma shuts down abruptly after a while. The software cuts off communication without any error codes occurring. At the same time, the vacuum pump also turns off. We tried to fix the problem by inactivating the power button of the device, but the problem could not be solved. We connected the vacuum pump to another power source but again the problem was not resolved. please help with the problem!

Best regards.

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