This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
Creating an AriaMx custom template that is accessible from the My Templates section of the AriaMx software.
Background
When running the same assay or similar assays repeatedly, custom run...
This Information Applies To: Agilent AriaMx real-time PCR system, All versions of AriaMx Real-Time PCR softwar e
Issue
Compatibility of the AriaMx software with macOS.
Resolution
The AriaMx software is designed to operate exclusively on Windows-based operating systems. Agilent does not recommend...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
When encountering issues related to a specific optical channel, the optical module should be inspected and cleaned. Usually, the root cause of this issue is dirt, lint, fingerprint on underside of optical module.
Steps to...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
Agilent has not validated and does not support running the AriaMx software on Azure Virtual Desktop.
Resolution
Caution : Agilent does not assist with configuring virtual machines...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx real-time PCR optical modules
Issue
Users may observe an unexpected fluorescence signal in the CY3 channel when using the fluorophore HEX or JOE. This issue can lead to misinterpretation of data if not properly managed.
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