Hello samtab ,

More often than not, in my experience at least, reporting issues stem from either a wrong printer, or an improper Adobe Reader version. What Adobe version do you have installed, if I may?

I am assuming you are referring to a sequence summary report. Can you please check the link below for the usual procedure on how to set that up? This should take you to the "Create a sequence summary report" page, but let me know if it does not.

OpenLab Help & Learning (agilent.com)

For now I would check if any steps were missed when setting up the report. And if you have any screenshots that would be relevant to better understand the problem, please include some in the thread.

Hello,

Thank you for your reply. I have followed the same steps to create my report. Except that it is not clear what printer is the default printer in this case. I chose Microsoft PDF, But, when the reporting step started (step 9) it created only the pdf files (No CSV or Excel ) and the reporting status never changed to completed or anything like that. In fact, I had to restart the software since it was frozen in the reporting step.

That is why I am wondering what kind of printer I should choose as my default printer to fix this problem?

Hello,

Thank you for your reply. I have followed the same steps to create my report. Except that it is not clear what printer is the default printer in this case. I chose Microsoft PDF, But, when the reporting step started (step 9) it created only the pdf files (No CSV or Excel ) and the reporting status never changed to completed or anything like that. In fact, I had to restart the software since it was frozen in the reporting step.

That is why I am wondering what kind of printer I should choose as my default printer to fix this problem?

Hello samtab ,

Can you please tell me what version of Adobe Reader you have installed?

In terms of the printer, from the Data Analysis screen go to File -> Print -> Select the default printer. Click on the drop-down to see what default printer you have over there. You can try to switch printers and see if that changes anything.

it's version 2022.003.20314

Hello samtab ,

I would assume that is a valid version to run on a CDS 2.5.

Please check the following:

- Press on the Start button on the bottom-left of your screen

- Type Services on your keyboard. You should see a "Services" app, it has an icon with two gears on it.

- Look for the Print Spooler Service in the list and see if it is Running.

Yes, I checked and it is running.

Hello,

You should not print to a file(xps,pdf) when printing in CDS during sequence automation. If you do not have a physical printer you want to use leave that blank. If you want to create files, including PDFs, simply setup that up in the method or sequence.  CDS 2.x can create PDF files directly and does not require a pdf printer. 

Marty Adams

Hoe does it work? I am creating the report in my sequence, as final line of the sequence, using the "Create a sequence summary report" from the Open Lab Help & Learning page. Is there any other method to create report files in OLAB CDS 2.x? Because, the way Help page explained we have to have a printer set.