Lack of memory error

Hello Francois,

Is this installation of OpenLab CDS 2.4 a Workstation Plus (using content management) or is a standard file-based workstation?

Hi Ryoboyle.

This is a standard file-based workstation.

The weirdest this is that we got 2 identical computers where Openlab 2.3 was installed by Agilent tech. Upgraded to 2.4 the same day on both computer.

One computer never has this memory error issue, and the second one does.

One installation was made using the Migration tool, and another one was set up as brand new because we were getting some errors when using the migration tool. I unfortunately didn't take enough notes and can't remember if the computer that gives us an error is the one that had the migration tool.

Now, in my head I only see the solution to reinstall Openlab.

I was wondering if anyone had seen this issue before...

Thanks

Hi Ryoboyle.

This is a standard file-based workstation.

The weirdest this is that we got 2 identical computers where Openlab 2.3 was installed by Agilent tech. Upgraded to 2.4 the same day on both computer.

One computer never has this memory error issue, and the second one does.

One installation was made using the Migration tool, and another one was set up as brand new because we were getting some errors when using the migration tool. I unfortunately didn't take enough notes and can't remember if the computer that gives us an error is the one that had the migration tool.

Now, in my head I only see the solution to reinstall Openlab.

I was wondering if anyone had seen this issue before...

Thanks

Hi,

I would run a check on the physical memory, using MemTest or the like. It could be that one of the RAM sticks has a dead chip and though showing as there it does not actually have the capacity to take what is being allocated and hence the "Out of memory error".

On top of shaneo's suggestion, since you brought up virtual memory in your post I have copied the recommended settings from the 2.4 CDS_Workstation Guide:

yes, these settings were tested, but without much success !

Thanks !

That's something I didn't think of !

I'll try that.