New method does not inject.

Hello team,

 

I wanted to consult the following: an HPLC 1260, I had to reinstall the software. Once I did it, after creating a new method and giving the order to inject, the software turns blue and immediately turns green and does not inject...

 

At the bottom there is a message that says: System.Access.Violation.Exception Attempt to read or write to the protected memory. This often indicates that there is another damaged memory.

 

What can I do?

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