We are currently using a GC/MS with Masshunter version B.09.00 to run Semi-volatiles. We have noticed the ISTD is not calculating on any sample in the run. We get a response, area, and retention time for each ISTD, but under the "calc" column for the ISTDs no values appear. At the same rate, when exporting data from the instrument the ISTD is not included in the export file. We are able to export the surrogates and samples, but the ISTD is not part of the file.
I am sure it is some setting we have missed, does anyone have any ideas on how to troubleshoot? Any ideas appreciated!