Mass Spectrometry Software

Forum GC MSD Masshunter fails to launch.

GC MSD Masshunter fails to launch.

kurchak1966 over 3 years ago

How do I correct this?

GC MSD 5977B with MassHunter will not launch with the error:

0 kurchak1966 over 3 years ago in reply to ron_tackett

Version B.07.06
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0 kurchak1966 over 3 years ago in reply to ron_tackett

How do I send these log files?
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0 ron_tackett over 3 years ago

What version of MassHunter Acquisition?
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0 ron_tackett over 3 years ago in reply to kurchak1966

Please send icstart1.log and topstart1.log from the c:\gcms\msexe directory.
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0 ron_tackett over 3 years ago

We would advise you give the local Agilent Support phone line a call. Then you can email them to the Agilent contact agent.
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0 ISH over 3 years ago

Sometimes, restarting computer then opening software resolve this if this error came suddenly..
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