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MSD Chemstation won't open - message "in use by another session"

tdnola

Cannot get MSD Chemstation to open - get a message "Mass Spec is already in use by another session".  Version G1701EA E.02.02.1431 / WIN 10 operating system.  System was shut down temporarily and on startup,  the software does not open.  It is an Agilent 5975MS with a 6890N GC.  Tried rebooting the controller on the MS itself, but that did not work.  Also looked at binding order, but possibly did not do that correctly.  Both MS and GC can be pinged successfully from the PC.  Does anyone know what might be wrong?  Thanks

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    I've run into this problem and there are two fixes. 

     

    1.  Disable the network card connected to the work network  (or unplug the cable) until the software is started.  Once the software is running, you can re-enable the work LAN.

     

    We did this on boot-up for about year until an Agilent service tech did something to...

     

    2.  There is a way in the adapter settings to prioritize the which card the GCMS looks at so this problem goes away.  Sadly, I've forgotten what he did.

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  • 0

    I've run into this problem and there are two fixes. 

     

    1.  Disable the network card connected to the work network  (or unplug the cable) until the software is started.  Once the software is running, you can re-enable the work LAN.

     

    We did this on boot-up for about year until an Agilent service tech did something to...

     

    2.  There is a way in the adapter settings to prioritize the which card the GCMS looks at so this problem goes away.  Sadly, I've forgotten what he did.

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