• State Verified Answer
  • +1 person also asked this people also asked this
  • Replies 8 replies
  • Subscribers 90 subscribers
  • Views 5026 views
  • Users 0 members are here
Options
Related

Agilent Knowledge Portal

Find maintenance, best practice, and troubleshooting articles.

Agilent Knowledge Portal

Can't connect to QToF (6545)

wdwvt

Hi,

We are having trouble connecting to our 6545 QToF (our LC is the 1290). We can start MassHunter Acquisition but if doesn't register that it's connected to the machine and can't issue commands (e.g. turning on the QToF doesn't change the Actuals state - it remains "Offline").

We've checked several other threads here including:

https://community.agilent.com/thread/2538-could-not-establish-telnet-connection

https://community.agilent.com/thread/2749-could-not-establish-telnet-connection

 

We can ping 192.168.254.11 with no packet loss. When we ping 192.168.254.12 no packets get through - we can't connect to this address (this is our MS address). Powercycling doesn't change anything, nor does any other diagnostic/reset we've tried.

 

One of those threads suggested "resetting the smartcard". There is an old manual for doing this for what appears to be 5000 series machines. However, we can't find the reset hole that is mentioned anywhere on our machine. 

 

Any suggestions about what we should do would be greatly appreciated.

 

Thanks,

Will

Parents
  • 0

    Hello Will,

    Based on the fact that you can't ping the system and power cycle didn't change things swap the cables that go from the Switch to the LC and QTOF and see if the problem follows the cable( you now should be able to ping the LCMS but not the LC)if so it's a port on the Switch if it stays with the LCMS you will need service. It's most likely the Smart Card. Just an FYI power cycle automatically resets the Smart Card, we have removed that little button you referred to.

Reply
  • 0

    Hello Will,

    Based on the fact that you can't ping the system and power cycle didn't change things swap the cables that go from the Switch to the LC and QTOF and see if the problem follows the cable( you now should be able to ping the LCMS but not the LC)if so it's a port on the Switch if it stays with the LCMS you will need service. It's most likely the Smart Card. Just an FYI power cycle automatically resets the Smart Card, we have removed that little button you referred to.

Children
No Data
Was this helpful?
Privacy Statement
Terms of Use
Contact Us
Site Help