G6230B LC-MS_off line_blinking yellow


We have G6230B LC-MS. It was found that MS is off-line today. And, the light on MS was blinking yellow.

I checked the ping to MS, the result was either 75% loss or 100% loss.

Even after restarting MS, the light is still blinking yellow. Ping to MS shows 75% or 100% loss.

It looks like the smart card problem. Is there anything I can try before asking on-site service?

Thank you in advance.

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