How vial temperature works in agilent 6490

I have set my vial plate at 10C. The computer screen shows it is at 10C

However, if I put my hand on the vials, they feel room temperature.

If I take a vial it feels at room temperature.

If I lift a vial rack, I can feel flowing cold air, but I wonder if the racks block any cooling.

At the image you can see the main plate might transfer temperature, but the two black plastic? vial racks might not.

Removing one plastic rack, let see the metalic part (cold):

Is anyone aware or anyone knows if there are other type of racks that allow vial refrogeration?

I assume the whole chaber is not etting cold, right?

Any input/ comment is welcome



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