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Agilent 6460 instrument communication error

drmbutton

I have been tasked with getting an Agilent QQQ up and running. I am not experienced on the instrument or LC/MS in general. I was able to get the instrument started from a complete shutdown and it passed a check tune after a full autotune. Then when I tried to load a method and set up a run I encountered the following error:

I tried everything suggested in the error message and still have the same problem. I also got some other errors coming up:   

 Can you tell me what might be the cause. I apologise in advance for my ignorance with this, as I mentioned I am not an experienced user. Any help you can provide would wonderful. Kind regards Mark
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    Thank you for the quick response. The acquisition version I have is B.06.00. I did try those items listed below. The instrument is no longer flashing red now which is good. However the QQQ still shows as offline. I was able to have our service engineer come out and he was thinking it could be something to do with the communication card (maybe an SD card? I'm not 100% sure.) inside the mass spec. He's going to continue to troubleshoot today.
    Thank you.
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  • 0
    Thank you for the quick response. The acquisition version I have is B.06.00. I did try those items listed below. The instrument is no longer flashing red now which is good. However the QQQ still shows as offline. I was able to have our service engineer come out and he was thinking it could be something to do with the communication card (maybe an SD card? I'm not 100% sure.) inside the mass spec. He's going to continue to troubleshoot today.
    Thank you.
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