Hi All,
I am experiencing a configuration issue with a new Thermo Fluorescence Detector installation on a 1200 series LC with OpenLab CDS 2.5. After installing the SII 1.2 Software for the FLD, I try to configure the FLD with Chromeleon, however I am getting an error message stating, "You are not allowed to start Chromeleon Instrument Configuration Manager application. Please start the application via the Standard Instrument Integration.". The Thermo rep had mentioned that its possible that I will need a 3rd party license from Agilent and/or 3rd party connection kit.
Has anyone experienced anything like this and/or know what is needed to be done to get the FLD configured to work with my OpenLab CDS? I have made several attempts failed attempts to get this resolved with Agilent and thought the community could be of help.
Any information provided is greatly appreciated!!