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How to release a stuck Analytical Head on an G7167A Autosampler

I was wondering if anyone else in the community has this issue. We were trying to replace the Metering Seal on one of these new Infinity II Samplers (G7167A). We went through the procedure but the Head was stuck. I don't ever remember these happening on 1100/1200/1260, on the new autosamplers this seems to be an issue. I was wondering if anyone else had this isue.

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