MS keeps going offline

My lab uses an Agilent 7200 Accurate Mass Q-TOF GC/MS system. At random points the MS will go offline. Power cycling the MS and restarting the software brings it back online but it keeps going off line at random times. I've cleaned the ethernet ports, cleared old  data, checked for any random updates on the computer but nothing seems to solve this issue. Has anyone experienced this before and what can be done to fix it?

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