GC/MS data not collected

Yes this Alert happens.  The method runs, but is there any signal shown on the chromatographic window during the run that is just behind this alert?   If there is no signal - there won't be any data file collected.  If the MS electron multiplier is set too low, or the threshold set too high, there will be no signal.    If the retention time increments, the run is starting and the remote start/stop cables are connected.  Could there be a bad filament? Does the MS still tune?  Try filament 2, save the tune as Atune_Filament2.U and then point your method at the new tune file and try again.

Hi louh did Paul's suggestion help? 

Please let us know if you were able to resolve the problem and how it was fixed.

Cheers,

Kristen

Hi - I hadn't seen the reply from Paul (apologies! I didn't get a notification). I don't think it was any of the issues mentioned by Paul in this case - just a funny turn on the part of the software! A close down and re-start corrected it if I remember correctly.  

Hi louh thanks for getting back to us - glad to hear a close down and re-start of the software corrected the problem.

Cheers,

Kristen