Hello, Agilent support team
When I power on my Headspace 7697A it's show this message "Vial flow not ready", and after a few minutes it shows an error "vial EPC SHUTDOWN to restore operation press Vial and on", but when I press "Vial" and "on", the problem showing again
I ran the "restriction and pressure decay test" and it fails (the first step gives an error). I did a Sample probe and loop cleanup, but the error persists.
Also when checking the "Vial flow sensor" noticed that the flow is in the negative, it should be?