MicroGC 990 hexadecimal error

I have a MicroGC 990. Seemingly out of no where, the following error has popped up after hitting Control -> Single Run on a method we've been using for months:

Failed to submit "D:\ .... path name .... (GMT -04-00).seq" for acquisition. 

Please resubmit your task or contact the system administrator if problem persists.

", hexadecimal value 0x1F, is an invalid character. Line 3, position 1581.

I would appreciate any guidance and support in navigating this issue! Thank you.

  • Jennakanyak;

    To determine the cause of your error we will need the full revision of software along with the operating system being used.  The error message indicates the use of an invalid character in one of your pathways, please check all path’s and remove any invalid characters.  If you are not able to resolve the error please contact Agilent: Contact Us | Agilent

    Chuck

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