6890 GC-FID: How do I install the correct printer driver for MSD Chemstation?

Printing Issue! The issue I'm having is that when I generate a report to the printer, the format is weird and everything prints out unaligned. If I generate the report to screen and print from that, the quant report comes out normal. This seems to be a printer driver issue, how do I go about getting the correct driver?


-Instrument: 6890N GC-FID

-Software: MSD Chemstation E.02.01.1177

-Computer: hp computer with windows 10 pro

-Printer: Brother HL-L2370DW


  • Hello Rwilson, did this problem show up only when the MSD Chemstation E.02.01.1177 was installed on Windows 10 Pro?  Is this Windows 10 Pro 64-bit or 32-bit?  The problem might be Windows 10 incompatibility as E.02.01 MSD Chemstation was released 11 years ago and at the time only supported Windows 7 Pro 32-bit.

  • Hi wcody, thank you for the reply! It is Windows 10 Pro 64-bit. These 6890 FIDs are new to the lab, Windows 10 pro was what the technicians had installed on the computers when we received them. 

  • For ongoing support reasons you may want to upgrade your software, the GCMS MSD Chemstation was obsoleted in 2013 with version E.02.02 being the last.  A pretty good run of 20+ years for a software platform.  It was replaced in 2013 by GCMS MassHunter B.07 and 8 years later it is now GCMS MassHunter acquisition 10.0.

    You may want to speak with your local Agilent sales representative about either GCMS MassHunter 10.0 or using OpenLab CDS 2.5.  Both are modern chromatography platforms and are fully supported on the latest Windows 10 pro 64-bit software.

Was this helpful?