when we are trying injec VOC, this image appear and the frase in system says: "Syringe volume out of range"
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when we are trying injec VOC, this image appear and the frase in system says: "Syringe volume out of range"
We have gotten a similar error. Turns out our syringe was pretty dirty. We ended up swapping for a different one and we having seen it since.
Hello,
Have you rebuilt the method from the default method? This would rule out corruption as the cause of the issue. The error code refers to a plunger position error. This could be the result of a dirty syringe or a hardware issue with the injection unit or you are trying to inject too fast. Given that this method has run for awhile I would check the syringe or you could possibly need service on your injection unit.
Hi camilalima,
Were you able to resolve the issue?
Regards
James
Hi James.
We checked the software settings and noticed something wrong, when we fixed the software link, it went back to normal, we deleted the access link and configured it again.
I will mark this as assumed answered due to its age, feel free to update us with what you found or post again if this is still an issue.
Regards
James
This question has been marked as assumed answered.