850-DS Dissolution Sampling Station - Not Printing

We have a 850-DS dissolution sampling station in our lab and it is not printing and the green light is flashing.

I checked and there is paper. I tried to go to diagnostics and print test and it is not working. Anyone knows what can it be?

Also, do you know if I restart the system, the last run report will be saved?

 Thank you so much in advance.

 Best regards,


  • Hello Suzany,

    After the 850-DS is repowered, the content of the last run would be lost. 

    If the printer is not printing from diagnostics or otherwise, I would recommend that you contact your local service team with the serial number to arrange for on site service.

    Best Regards,

    Lycrecia Caskey

  • Thank you so much Lycrecia.

    After I repowered the system, the last run report was lost, but the printer came back to work properly.

    Thank you so much for your reply.

    Have a nice day.

    Best regards,

    Suzany Gasparetto

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