How do I resolve Bioanalyser error 1027?

We have a bioanalyser G2938C which has not been used in some time. We have prepared an assay and it produces an error message 1027. Looking at previous support questions we have the right serial cable but it is quite possible the software needs to be updated.

The computer does see the unit and the electronics test passed fine.

Our instrument ID is DE54704341 and the firmware is C.01.069

Any advice or recommendation for software update would be much appreciated as we cannot get past this error.

Many thanks

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