Here is the contact information for Agilent in Brazil. https://www.agilent.com/sites/agilent/en/contact-us/brazil
The Agilent Salesperson in Brazil is Marcelo Azevedo - marcelo.azevedo@agilent.com
Hello LC92 ,
Did you run the installer as an Administrator? That might cause issues like this.
Another thing to try is running the Software Verification Tool found in the Start menu under Agilent Technologies. See if there are any missing files. You…
Learn about how to check and extend the lifetime of peristaltic pump tubing; prevent and remove nebulizer blockages; clean the nebulizer and improve precision and reduce memory effects with spray chamber cleaning.
Preventative maintenance is crucial…
Learn more about accurate ICP-MS standard preparation, sample introduction, diagnosis of sample introduction issues, and preventive ICP-MS maintenance guidelines. In this video we provide simple steps to improve sensitivity and accuracy, precision, and…
If you have data associated with a worksheet you cannot make modifications to it. Depending on your software version, you will need to either do "Save As" and give it another name, or create a new worksheet from template. Then the new worksheet will not…
Hello. You have to adjust Nitrogen pressure to get the blue bar inside green area. Pressure regulator is located on the right side of the 4107. It should be ~ 600kPa.
Hello mipastor,
Thank you for your response. I think we do have problem with the MS2 heater. Agilent customer support hinted that it might be sensor problem or the board so service engineer will have to take a look.
The Digest of upcoming webinars has been updated as of April 23.
The new Agilent Community Group, GPC/SEC Solutions Group is hosting a webinar series in partnership with Dow in April: A Journey through SEC, Light Scattering, and 2D-LC for Macromolecules…
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Fragment Analyzer controller software
Issue:
Over time the dynamic coating polymer on the capillaries needs to be refreshed. Failure to do so can lead to a loss of performance. Indicators...
This Information Applies To: Agilent ICP-MS (7700/7800/7850/7900/8800/8900)
Issue
Elevated doubly charged values that are greater than 3% for x-lens configuration or greater than 7% for s-lens configuration, can be caused by contamination, or an...
This Information Applies To: Agilent 6200 Series TOF and 6500 Series Q-TOF Systems
Issue
Instructions on how to correctly dilute the tune mix for 6200 Series TOF and 6500 Series Q-TOF systems depending on source type.
Background
If the Tune...
This Information Applies To: Agilent MassHunter Qualitative Analysis Software version 10.0
Issue
The Agilent MassHunter Qualitative software can generate qualitative analysis reports, which may include sample chromatogram information and sample...
This Information Applies To: Agilent MassHunter Qualitative Analysis Software version 10.0 or higher
Issue
Identifying compounds using a spectral library is essential in qualitative analysis. This article will describe how to load a data file and...
This Information Applies To: Agilent ICP-MS Systems
Issue
The Helium cell gas line on the ICP-MS may be contaminated with air and moisture in case of a tank replacement, or if the instrument was not used for an extended amount of time. Purging the...
This Information Applies To: Agilent MassHunter Quantitative Analysis Software
Issue
The Calibration Curve window tools help with setting an appropriate calibration curve for each compound in the calibration table.
The Calibration Curve window...
This Information Applies To: Agilent MassHunter Quantitative Analysis "Quant-My-Way" user interface (version B.09.00 or later)
Issue
To process the data files in the batch and obtain quantitative results, you must either create a new quantitative...
This Information Applies To: Agilent MassHunter Qualitative and Quantitative Analysis
Issue
Calculation of signal-to-noise in MassHunter is done using the same routine for both Qualitative and Quantitative Analysis. However, there are differences...
This Information Applies To: Agilent GC/MS MassHunter Data Acquisition Software
Issue
Multiple samples can be run without user intervention using an Automated Liquid Sampler (ALS) in combination with a Sequence.
Users can perform simple edits...