This Information Applies To: Agilent GC/MS instruments controlled by OpenLab CDS software
Issue
Turning on the GC/MS interface heater and Oven using OpenLab CDS software.
Steps to Follow
From the Home tab, click Method > Instrument Setup > GC > Aux Heaters.
For Thermal Aux 2 Select On...
This Information Applies To: Agilent Single Quad GC/MS instruments
Issue
Turn on and pump down the Single Quad GC/MS to an operating vacuum using OpenLab CDS software.
Background
The GC/MS needs to operate at a vacuum that is high enough to allow good transmission of ions, which are generated...
This Information Applies To: Agilent GC/MSD systems controlled by OpenLab CDS software
Issue
Before running a sample, either as a single sample or as part of a sequence, the specified method is downloaded to the GC/MS. There is a delay before the sample is injected while the instrument adjusts...
This Information Applies To: MassHunter GC/MS Acquisition Versions B.07.xx through version 10.x.
Issue
MassHunter sequences stopping without errors, but “index out of bounds” is displayed at the bottom left of the acquisition pane.
Background
During acquisition, the sequence stopped with...
This Information Applies To: Agilent GC/MS systems
Issue
A single run or sequence run terminated with error "Neither GC nor MS data collected consult logbook". Information in the error logbook does not point to the root cease of the error.
Resolution
Check the following possible sources of...