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Carlos Vargas
Carlos Vargas
29 Jun 2021

Agilent Knowledge Portal - What You Need to Know

What is the Agilent Knowledge Portal?

The Agilent Knowledge Portal is a public facing knowledgebase to provide our customers with information to help answer common questions via step by step guides and videos.

What kind of articles can I expect to find?

The Agilent Knowledge Portal contains articles about system operation, maintenance, troubleshooting and best practices.

Who are the article authors? 

The Agilent Knowledge Portal articles are written by our technical support representatives.

Why can’t I find articles about my instrument or software in the Agilent Knowledge Portal?

 As of 12 July, these are the products available in the Agilent Knowledge Portal: GC, GC/MS, LC, Atomic Absorption, ICP-OES, Bioanalyzer, TapeStation, Parallel Electrophoresis, OpenLab CDS, MassHunter. We are working hard to expand our product coverage.

What if I can’t find an article that answers my question or solves my problem?

 If you are a member of the Agilent Community you are able to post questions in the Technical Areas and Application Areas.

How can I be notified of new articles or changes in the Agilent Knowledge Portal?

 Go to the Portal you are interested in, click Email digest options and choose the frequency that you want to receive updates.  Learn more about notifications here: Subscribe to Areas of the Agilent Community - Community Help - Getting Started - Agilent Community 

Can I View the Articles in my Local Language?

Articles are stored in the Community in English, we are then able to use the integrated translation engine to translate that material into one of 38 languages. To enable this feature simply click the globe in the top right of the webpage and then select your language of choice. We are always looking for accuracy with the translations, so if you see something that didn't translate correctly, please let us know by sending an email to Community@agilent.com . 

Learn more about the integrated translation engine here: Agilent Community Translation.

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