Archive failed

Hello,

I would need to know what software you are talking about in the post. Is this ECM-XT, ECM 3.x or some other Agilent software?

Marty Adams

Hello, 

It is OpenLab CDS version 2.7 and the problem happens in the content management.

Thank you

Sandra

Hello,

You likely need to open a ticket with the lab informatic group to take a look at the issue. Is this the first time you have tried to archive a file? If so, there could be an issue with the setup of the archive storage location. If you look in the admin console, there is a section on the archive queue. You should be able to resubmit any failed items. 

Marty

Hello,

You likely need to open a ticket with the lab informatic group to take a look at the issue. Is this the first time you have tried to archive a file? If so, there could be an issue with the setup of the archive storage location. If you look in the admin console, there is a section on the archive queue. You should be able to resubmit any failed items. 

Marty

Hello Martin, 

Thank you for your answer. I have already found the problem and it is because there is a file in the archive folder with the same name that the file I am trying to archive. So the software can not archive two files with the same name in the same archive folder. 

I supose I need an admin profile to delete the archived file. 

Thank you

Sandra

Hello,

Yes, if you want to delete the file you would need to be an admin.

Marty