Issue for GPC Addon with CDS 2.7

I have encountered two systems recently with the GPCSEC Addon for CDS 2.7. In both cases, the GPC software is active in Data Analysis (I can create a GPC/SEC method and all the method setup sections are present). However, in the GPC section, the peaks from narrow standards cannot be added (no right-click option), and none of the settings can be changes (Signal Choice, Type of Calibration, etc.). After processing, a "GPC processing not permitted" error appears by the sample list.

I suspect the problem is in the license file but I can't confirm this. When I view the licenses on working vs. non-working systems, I see slight differences in the GPC section of the license (AddonGPCSEC vs. GPCSECAddon). Doesn't seem like a big difference but I wonder if it is related.

Any help/suggestions are appreciated.

Thanks.

0 martin.adams 15 days ago

Hello,

Do you have the GPC views in the results layout? Also have you tried to reset the user settings after installation of the GPC plug-in?

Marty
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0 lclabguy 15 days ago in reply to martin.adams

Yes, all the GPC windows are available. Reset did not work. Also tried creating new method after reset, but no change in behavior.
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0 martin.adams 15 days ago in reply to lclabguy

Hello,

What version of the GPC software was installed? Did you try processing the included demo data?

Marty
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0 lclabguy 15 days ago in reply to martin.adams

This is a recent installation (last two months) and sales confirmed all parts of the order were correct. I am not at the instrument now and can't check the version. Did not try the demo data.
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0 lclabguy 14 days ago in reply to lclabguy

Update on versions:

Data Analysis Build 2.207.0.801

GPC/SEC Build 1.6.1.314
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0 martin.adams 12 days ago in reply to lclabguy

Hello,

Did you run the OpenLab GPC Software Configuration after installing the GPC software? This is needed to add the GPC permissions to the project roles in CDS. Without these permissions even the everything role will not work for the GPC software.

Marty
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