Sequence keeps aborting on it's own, won't start

Question

Software: OpenLab CDS Chemstation Edition C.01.09 [150]
Instruments: Headspace (G1888) GC-FID (7890A)

Whenever I try to initiate a sequence, the sequence will abort on it's own. Sometime it will take the vial, then immediately return it, or take the vial but sequence will not enter 'waiting' state.

I've tried creating the method and sequence from scratch.

Any suggestions?

charlescakoch · Answer

When you get desperate, go backwards. Configure your system without the head space. (You are using an old model and I recommend replacing it.) See if a sequence will run. That tells you if it is a head space and/or firmware issue. There is no harm with a configuration change.

ryoboyle · Answer

Are you using the same methods and sequence templates whenever you try to run a sequence or are you building them from the defaults? If you have not already tried doing so, I would recommend re-building your sequence(s) and method(s) from the defaults and see if that resolves the problem. If so, then it would point to a corruption in a sequence and/or method file. I also recommend that you reach out to your local support ( Contact Us | Agilent ) who will be able to provide you with more timely and in-depth support than what is available through the Community.

ryoboyle · Answer

I am sorry to hear that. At this point I would recommend that you reach out to your local support ( Contact Us | Agilent ) for troubleshooting assistance. They should be able to do a more in-depth analysis of the logs and diagnose whether this is a hardware or software issue.

ryoboyle · Answer

Hello, I have marked this question as Assumed Answered due to inactivity. Please let us know if you still need any help with this and we can pick it up from there.

Sequence keeps aborting on it's own, won't start

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