License file install error

Question

Hoping someone knows the answer to this. Nearing the end of my free trial period, I tried to install the license file. The error message I received tells me that the license file contains a server "my MAC address in quotes" that could not be found by DNS. No such host is known. This is odd since the MAC address tool shows this exact address as mentioned in the error notice. Opening a copy of the license file with notepad also shows the address correctly listed. Ipconfig of my computer lists the same physical address. PInging my local host within the software succeeds and the software is connecting to all the hplc units. Thoughts as to what might not be set right here?

martin.adams · Accepted Answer

Hello, 
 
 Yes, you should be able to edit the file. At some point you should regenerate the file, in case you ever add or upgrade the licensing, your account will have the correct information. The top of the file should be similar to the example below with your information replacing the dummy names I used. Do not change the computer name with the software already installed as that will create other problems. 
 
 Marty Adams 
 
 #Account Name: LSG Emergency License #Host: ComputerName(MAC-Address = 80e82cXXXXXX) SERVER ComputerName 80e82cXXXXXX VENDOR AGTOL USE_SERVER

Jackie S · Answer

Thank you for the extra information, Leslie! 
 That software should have an OpenLab Control Panel. In the Administration > Licenses section, you should see the license server's "Name" and "MAC Address" at the top of the page. 
 When generating a license file in SubscribeNet, the "Name" should be entered into the field for "Hostname" and the "MAC Address" should be entered into the field for "Host ID". Double-check that these two fields were not accidentally switched. You may also check this in the license file, where you should see: 
 #Account Name: NameOfTheSubscribeNetAccount 
 #Host: LicenseServerHostName (MAC-Address = LicenseServerMACAddressWithoutHyphens ) 
 
 I have italicized the information that would be unique to your system. 
 (+) Creating and Importing an OpenLab CDS Software License - Articles - Chromatography Software Portal - Agilent Community 
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Jackie S · Answer

Hi Leslie, 
 If the MAC Address was listed where the Hostname (aka the computer name) should go, that explains the error! The licenses will need to be Returned first so that they can be regenerated with the corrected hostname. The below link provides additional instruction on returning & regenerating licenses in SubscribeNet: 
 (+) How to Return and Update a License File for Agilent OpenLab Software - Articles - Chromatography Software Portal - Agilent Community 
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License file install error

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