7697A HS Sampler or GC/MS on OpenLab?

Morning, I have been working on a 7890B GC with 5977B MSD with 7697A HS Sampler and i have loaded a method that I received from a 3rd party lab. The parameters are exactly the same and yet when I go to run the system, it runs about 4-5 samples then stops and aborts. When checking the error, it states hardware error - data system not ready. But if this method has been done in another lab with the same system why can't i get through 1 sequence? Has this happened to anyone? any solutions? i have to restart the sequence every time from where it left off and when i am running a sequence of 60 samples, this will take a week instead of 2 days. need help here please.

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