Has anyone ever had an error from OpenLab Acquisition that says "An unexpected error occurred and we cannot continue..."?

I have had this error pop up three times, all during sequences. If I click ok, the acquisition shuts down and kills my sequence and if I recall correctly I lose my data. If I leave it alone it will keep running and I can still get to the data when its done. Is this a bug or is there something I am doing to cause this?

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  • Hello,

    The error seems to be from the client software which should not stop the acquisition if you close it. Is this a workstation install or a client server installation system? If you continue to see the issue, I would open a support ticket either with the local support group in your region for workstations or the informatics support group if the system is a client server installation.

    Marty Adams

Reply
  • Hello,

    The error seems to be from the client software which should not stop the acquisition if you close it. Is this a workstation install or a client server installation system? If you continue to see the issue, I would open a support ticket either with the local support group in your region for workstations or the informatics support group if the system is a client server installation.

    Marty Adams

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