Openlab user updates impossible; online signals missing/frozen; some injections mysteriously won't calculate some compounds which are otherwise integrated properly.

Hi, I know you're not allowed to go to the doctor with multiple problems but here we go.

Updates are impossible.  I received a set of instructions with multiple options for (I'm assuming) multiple openlab variations which I could not tell the difference between.  Trying several of them, one provided me with around 15 updates that I "needed".  All but 1 or 2 came back with errors so did not actually update most of them.

The reason I was told to get updates and why I spent a considerable amount of company time to get internet and follow these unfriendly instructions was to avoid "disappearing chromatograms", see the post.  Did this update fix this?  How would I know? The problem only happened 3 times in a year, each devastating as you can imagine.  Something to do with a printer bug when you don't have a printer.

Now after that update my online signal is frozen everyday within a couple of minutes.  I don't know all day long what the machine is doing and just hope that it's running fine.  Also, many of the chromatograms won't calculate some of the compounds even though the peaks look integrated just like the rest of the chromatograms.  If my retention times match the standards why are the "amounts" coming up blank.  

Rebooting has not fixed either of these and some of my work and validations are on hold as a result.  Will call for help next week but I thought it's important to document my issues here.

Thanks and best of luck!

PJ

  • Hi PJ,

    Whoever told you that the LI Support site is for client/server only, is wrong.

    As long as you have an active SMA (Software Maintenance Agreement) then any OpenLab CDS 2.x queries are allowed, even for workstation:

    System Configuration dropdown

    For the disconnections please also check to see if you have any Antivirus installed that might be interfering! Both Microsoft Endpoint and McAfee have been a little overzealous in their blocking of some services of late. So that might be an avenue to look at.

    The cables are trickier. Getting some new mid range price cables to test is how I would do it. or ask IT nicely if they have a couple of CAT 6 patch cables you can borrow to do some testing. Just make sure you return them! 

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