Openlab 2.4 Installation Error

Question

Hi

I'm having an important issue with Openlab CDS 2.4 File based Workstation.

Installing v2.3 goes without any error, and I can completely connect and control a GC 6890N.

When updating to 2.4, I get a Install error on the GC/MS line

Running the Software Verification tool give me no error. Every thing says "OK" (logs will be included in this thread)

And then, on version 2.4, I can connect to my GC 6890N, see the online signal, import a method from the GC, but I'm totally UNABLE TO SEND A METHOD to the GC.

This update to v2.4 make my GC unusable.

I tried to repair the installation with no success. Deleting v2.3 and installing 2.4 without going from 2.3 gives the same error. I also tried to install on a different HDD drive, but still same error.

I don't know what to do. Why is 2.3 ok and 2.4 fails ?

I'm including the GC/MS error log if you can see what goes wrong.

Thanks for your help.

-Francois

Michal Novotny · Accepted Answer

Hi there,

revision 2.4 has several issues with their drivers, here are the workarounds:

1) GCMS Driver installation failed

Problem: GCMS driver has problem with trusted certificate on offline machines

Workaround: Edit Windows Registry -> type Start -> Run -> regedit

Expand path:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\AuthRoot]

and change value for DisableRootAuto... from 1 to 0.

Do not restart PC and try installation again. It should go through GCMS driver installation step.

2) 6890x instruments does not react for Downloading method. Cannot Acquire analyses

Problem: New GC Driver 3.0xx and 3.0xx SR1 has issue on Windows 2012 and probably Windows 10. This is a bug which should be fixed by Agilent soon.

Workaround: Download and install GC Driver B.01.04 HF1 from OpenLAB CDS 2.3 or from Subscribenet. This driver works correctly.

ryoboyle · Answer

Your GC firmware is a big red flag. The only supported 6890N firmware revision for use with OpenLab CDS 2.4 is rev N.06.07. Please try updating the firmware to N.06.07 and see whether you still have the same issues after the fw update. If you have any ALS towers and trays installed on the GC, I also recommend that you check their firmware and update to the latest fw rev if they are also out of date.

whboyd3 · Answer

We are aware of a problem with the 6850 and 6890 drivers in OpenLab 2.4 in regions where the decimal separator is the comma (",") rather than the period (".") that is used in the U.S. This problem will certainly be fixed in a future release. In the meantime, the workaround is GC Driver B.01.04 HF1, as stated by . The driver has been tested and passed on Windows 10.

ryoboyle · Answer

Hello, You are correct that Update 02 does not address the GC driver issues that you experienced with the 3.0 driver. This will be fixed in an upcoming GC driver release/update.

Openlab 2.4 Installation Error

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