Openlab 2.4 Installation Error

Hello,

Does this 6890N have a MSD connected to it, or are you just using 2D detectors on the GC? If you do not have a MSD then the GC/MS drivers should not be causing any issues. Looking over the SV reports you attached, the OpenLab CDS application appears to have installed successfully with the exception of the GC/MS drivers which do not appear to be installed:

Again, that should not really be a problem if you are not trying to connect to a GC/MS system. The GC/MS Instrument Driver rev 1.3 is available as a standalone driver on subscribenet if you want to try manually installing the driver to see if that makes any difference. 

Do you receive an error message when you attempt to download a method to your 6890N in OpenLab CDS 2.4? What firmware rev is loaded on your 6890N (can check by hitting [Status] then [Clear] on the instrument's front keypad)? If you check the instrument status from the 6890 front keypad, is the GC showing as being Ready or is it in a fault state (e.g. front inlet pressure shutdown, back detector failed to ignite, etc...)?

Thanks once again Ryoboyle for your quick help.

GC firmware is N.05.06

No MS is installed. Only a FID.

I do not receive any error message when downloading a method to the GC. 

Activity log show me that it was Downloaded. Message appears the same with the upload or download method.

Let's say the GC is in it's standby state 150°C, 0.5mL/min, FID flame off, and I send a 200°C 150°C, 0.5mL/min, FID flame ON method, the GC will stay in it's ready state at 150°C. It kinda does not listen to the downloaded method. If I try a blank run with that 200°C "downloaded" method, the GC will start it's analysis, but it will stay in it's standby state with FID off and will start Aquiring ! I cannot make the GC follow any "downloaded method, it will always stay in a Ready state.

It's quite weird to see going !

In the meantime, I'll try to install that GC/MS driver on the side to see what happens !

Thanks a LOT !

Your GC firmware is a big red flag. The only supported 6890N firmware revision for use with OpenLab CDS 2.4 is rev N.06.07. Please try updating the firmware to N.06.07 and see whether you still have the same issues after the fw update. If you have any ALS towers and trays installed on the GC, I also recommend that you check their firmware and update to the latest fw rev if they are also out of date. 

Your GC firmware is a big red flag. The only supported 6890N firmware revision for use with OpenLab CDS 2.4 is rev N.06.07. Please try updating the firmware to N.06.07 and see whether you still have the same issues after the fw update. If you have any ALS towers and trays installed on the GC, I also recommend that you check their firmware and update to the latest fw rev if they are also out of date. 

OMG !!!! That's something I never thought at looking at.

I actually never went though a procedure of updating GC firmwares.

It scares the hell out of me !

Can we downgrade a firmware in case it brakes out our existing connection with CDS EzChrom?

Is there a quick procedure I can look at to see how I can update the firmware. ?

Thank you so much.

What revision of OpenLab CDS EZChrom are you using? I believe that N.06.07 is supported in all of the releases, but I can double check your specific revision.

For the firmware update, you would need to install the GC Firmware Update Tool. This is available on Disk 1 of the GC and GC/MS User Manuals and Tools disks. If you do not have a copy of the GC and GC/MS User Manuals and Tools then you can contact your local Agilent support (https://www.agilent.com/en-us/contact-us/page) and request a copy. They should be able to send you a download link to the Disk 1 .iso file as well. Support can also walk you through the FW update process if you are uncomfortable performing it yourself. 

Hi again ryoboyle

So I got the GC firmware update tool from my rep

but then, when I go and chose the 06.07 firmware version and click "Accept and Install", the software throws me a exception error saying "Input string was not in correct format" and update doesn't work.

Clicking Continue just does nothing.

I need more help I guess!

Thanks, honestly.

Francois.

Quick Update, do not run the GC firmware update tool on a French version of Windows !

Fingers crossed, the GC firmware update is on its way !