Auto Run macros failed

Hello Choushik

Is there a specific number oriented with this error? Usually it presents itself as "autostart macro # "

Additionally, were there any recent changes to your PC, like windows updates or security updates, or any user changes?

Thank for quick response. there were no change in pc recently.  autostat macros failed#40991

Thank for quick response. there were no change in pc recently.  autostat macros failed#40991

Online and offline session both are sowing this error.

Dear Ryoboyle,

I have already tried your 2 and 3 option. But same result appearing.

Today not possible but tomorrow I will try to attached log file

Yes,  I did the reconfigure

Are you getting the same autostart macro failed error message if you try to launch an offline session of the instrument vs an online session? Sometimes these types of errors can be caused by a corruption in one or multiple configuration files for the instrument, some of which are specific to online and offline sessions.

There are a couple ways to approach this issue.

1) You can send us your instrument log and we can see if we can determine a cause of the error from the log. This log can be found at the following path: C:\Chem32\#\TEMP\ where the # would be the instrument number (1,2,3, or 4). The log will be named INSTR#.log.

2) You can try configuring a new instrument as a proof of concept that this is an instrument specific configuration issue. If the new instrument launches without error, then we can narrow the troubleshooting focus.

3) If this is a time sensitive issue we can try a "shotgun approach" and just rename (change the file extension to .old or .bak for example) or delete some instrument configuration files which will force the software to recreate them the next time you launch an online session. If you want to go this route, then the files to rename/delete would be:

• ChemStationPerInstrumentSettings.config
• CONFIG.reg
• instrument.config
• RapidControl.InstrumentConfig.xml

These are all located in the C:\Chem32\#\ path I mentioned in option 1. If you rename/delete these files, the next time you launch an online session of your instrument the software will prompt you to reconfigure the instrument and you will need to provide the instrument's IP address. If the software launches successfully, you will need to reset your preferences as they were stored in some of these files.