chem station failed to initalize

Question

using ChemStation for HPLC 1260 infinity. Get the "ChemStation failed to initialize and will shut down" error. Already tried renaming the user.config file and it still did not work. any help would be appreciated. using Windows 7

ryoboyle

thanks!

ryoboyle · Accepted Answer

You can determine the software revision by running the Software Verification Tool (might also be called the Installation Qualification Tool depending on the version).

If deleting the user.config file did not work, then the next thing to try would be to reset the instrument's configuration files as outlined below:

To solve this issue you must rename/delete the following files one after the other.

Check after each step whether the problem is solved.

Config.reg and Conf_off.reg
RapidControlInstrumentConfig.xml
ChemStationPer InstrumentSettings.config
Instrument.config

You’ll find them all in

“Chem32/InstNo/”

or in case it is ChemStation C.01.08 or higher in

“Program Data/Agilent Technologies/ChemStation/InstNo”

dheyaaldeen · Answer

Hi cnelson we faced this problem before one month in GC6890N when trying to launch instrument we get error message below It is exactly the same your error message. we solve this problem by restore our PC to the earliest date(point) when the GC was working without this problem. because when restore PC you revert your device settings to an earlier point in time to fix the problem without losing your files. Are you able to ping IP address to your GC ? if not you should check IP for PC and GC. I hope this help you. Regards Dheya