Cary 5000 software not loading properly (everything is blank). Help?

Our Cary 5000 (2022) software isn't loading properly despite restarting the program and PC (Windows 10). Program window says "Scan - online" in the application bar and the toolbar/menu bar are displayed, but otherwise no typical values displayed that you would expect upon instrument initialization. We are regular users, and have never encountered this issue before. Any ideas? Thank you.

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