Diagnostic Tool communication problem

Hello everyone, I'm having an issue with the instrument Agilent ESI-ToF 6230. After a short shutdown, when I restarted the instrument I'm had a problem to establish a communication using the Diagnostic Tool. When I ping the instrument from DOS the communication works properly and also the acquisition software seems properly connected to the MS. So, the problem seems specifically related to the Diagnostic software. Unfortunately, there is no way to properly restart the instrument without that software so I'm wondering if there is any way to fix it.

Recently our IT department removed our administrative privileges from the instrument PC for security reasons, so I'm wondering if that could be the problem.

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