How does iLab determine the default recipient for invoices when a primary contact isn't set?

Hi -

Good question.

The default recipient is the PI. To assign a new Primary Contact, go to the “Members” tab within the lab page, click on the “edit pencil” icon next to the member’s name, check the box “Core Financial Contact?”, and press Save.

Make sure only one member is listed as "core financial contact," and this user will be listed on all future charges that are generated.

Please note that if the primary financial contact is changed, the change will take effect for new charges generated, and all old charges that have been generated and are unbilled will reference the previous primary contact.

More information can be found in the following iLab Help Site article: Managing a Group: Manage Memberships.

In conjunction with marking a core financial contact, you can also mark someone as a lab primary contact in the “Communication Settings” section within the “Group Settings” tab of the lab page.

More information can be found in the following iLab Help Site article: Managing a Group: Communications Settings.

Please let us know if there any questions,
iLab Support

* Please note that the question and answer provided in this thread have been sourced from the iLab Ticketing system, originating from a genuine customer inquiry; however, certain parts may have been modified to ensure clearer context, and all personal information or identifiers have been meticulously redacted to uphold privacy standards.