ADM Flow meter is not detected by redcargo


I got a new cartridge for my ADM flow meter and it request to update the firmware. I have been unsuccessfully trying to update the firmware many times. The installed the Red Cargo agent is not being detected when I have a session in the and the ADM flow meter is never online. The computer itself detects the flow meter when it is connected but the application doesn't. I did tried in a second computer but got the same situation. Is my new cartridge defective?

I do appreciate any help.


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