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ChemStation ChemMain has stopped working

TonyC

We just setup our Agilent 1100 HPLC system (bought from eBay) and connect the PC with ethernet cable. That PC has the ChemStation software pre-installed.  However, when we start the ChemStation the first time time, showed the attached error messages.   The IPCONFIG of the PC was also attached.  The IP address of the PC was pre-set as 192.168.254.10 and don't know if it is correct of not.  Wish we can seek some good suggestions from you Slight smile

  • 0

    In folder called C:\Chem32\1\TEMP,  we found a file called HPCORELOG-OFFLINE.txt   Seems that is the log file of the application.  Inside this file, we found that message :  "Instr 1[2024-07-11 10:12:53.077]: TOP: entering application's message loop - DISP_MessageAll()"  and no next step.  How can I find the problem inside the DISP_MessageAll() ? 

    Checking the old logs from the seller in year 2016:   It can enter the next step -   TOP: in WMU_TOP_INIT.  

    Instr 1[2016-08-31 14:59:26.316]: TOP: entering application's message loop - DISP_MessageAll()
    Instr 1[2016-08-31 14:59:26.675]: TOP: in WMU_TOP_INIT
    Instr 1[2016-08-31 14:59:29.390]: ACQ: AcqSetNewAcqCpStatus: INITIALIZING
    Instr 1[2016-08-31 14:59:29.967]: ACQ: AcqMain WMU_ACQ_STA_RUNSTATE 40260 06C0CC78 502B8
    Instr 1[2016-08-31 14:59:29.967]: ACQ: AcqRunState: WMU_ACQ_STA_RUNSTATE0
    Instr 1[2016-08-31 14:59:29.967]: Dev State Change LEO 1: state 0, parm 4
    Instr 1[2016-08-31 14:59:29.967]: ACQ: AcqRunState: WMU_ACQ_STA_RUNSTATE0:ACQ_STA_RUNSTATE
    Instr 1[2016-08-31 14:59:29.967]: STANDBY

  • 0 in reply to TonyC

    Hello,

    You would need to look into the other logs to see the issue in more detail. The details logs are in a Microsoft log format and required a viewer download. I would suggest opening a ticket with your local Agilent support group. It does look like that is an older version of Chemstation, possible back to B version, which is no longer actively supported.

    Marty 

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